Full-Time Mobile & Keyholding Officer
Description
Emprise Services is a well respected provider of Cleaning and Security Services.
We are currently seeking the following:
Job Title: Full-Time Mobile & Keyholding Officer
Location: Kent and Surrounding Areas
Shift pattern: MUST be able to work days, nights & weekends on a rotational basis
Hourly rate: £8.00
Must:
Have a full clean valid UK driving licence
Hold a valid SIA license
Be over 21
Be able to provide Proof of Right to Work in the UK
Be able to provide a 5 year checkable work history
Have good communication skills
IT Literate
Punctual and reliable
Smart appearance at all times
Role Overview: To provide a swift, efficient and effective Keyholding service and escort/access facility (if required) in response to alarm activations. To provide a patrol, lock & unlock service for customer premises according to contract requirements. Response to alarms will be made minimising the risk of liability to our customers and our Company and documented as required.
Duties:
• Endeavour to provide exceptional customer service
• To adhere to all policies and procedures
• Understanding of all processes, standards, documentation, and equipment
• Responding to alarm activations via the Keyholding Call Centre adhering to Assignment Instructions
• To respond to and provide escort and access requests, speedily and according to Assignment Instructions. Understanding and adhering to despatch and procedure instructions.
• To be fully aware of procedures and escalation processes in emergency situations.
• Complete all required documentation for each job carried out.
• Application of the correct escalation procedure in all situations ensuring that emergency services are contacted as appropriate.
• To compile Incident Reports to a legible and accurate standard.
• To be prepared to act as a witness in criminal prosecutions.
• To maintain Company vehicles to the required standard reflecting a positive Company image at all times.
• To ensure security of Company vehicle at all times.
• To keep secure and confidential all customer key and access code information.
• To comply with the Company dress code at all times projecting a professional Company image.
Previous Corporate Security experience would be advantageous.